Shipping & Returns

Shipping

All orders are processed within 1–2 business days.

U.S. shipping typically arrives within 3–5 business days once dispatched. You will receive a confirmation email with tracking details as soon as your order ships.

We offer free U.S. shipping on orders over $75.

Please note that delivery times may vary during holidays or peak periods.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Products must be returned in their original packaging.

• Items must be unopened and in their original condition.

• Proof of purchase is required.

Return shipping costs are the responsibility of the customer.

To initiate a return, please contact us at hello@lumne.shop with your order number.

Once your return is received and inspected, we will notify you regarding approval and processing.

 

Refunds

Once your return is received and inspected we will notify you by email regarding the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear on your statement depending on your financial institution.

Shipping charges are non-refundable unless the item arrived damaged or incorrect.