Frequently Asked Questions

What are the three products and how should I use them?

Lumne consists of three core formulas: Orielle (Revitalizing Serum), Caelys (Restorative Cream), and Velumé (Radiance Oil). After cleansing, apply Orielle first, followed by Caelys, and finish with Velumé. Use a small amount of each and allow absorption before moving to the next step.

How long does one bottle last?

Most customers are surprised by how long each product lasts. The formulas are concentrated and designed to be used in small amounts — typically 2–3 months with consistent use.

How long until I see results?

Individual results vary, but many customers notice improved texture and radiance within the first 1–2 weeks of consistent use.

Are Lumne products suitable for sensitive skin?

Lumne products are formulated to be balanced and refined. If you have sensitive skin or allergies, we recommend patch testing before full application. If you have a medical condition or specific concern, consult a licensed healthcare professional.

Are your products cruelty-free?

Yes. Lumne products are never tested on animals at any stage of formulation or production.

Why do you use violet glass packaging?

Lumne formulas are housed in premium violet glass to help protect the integrity of the ingredients. This specialized glass filters visible light while allowing beneficial wavelengths to pass through, supporting the stability of delicate botanical and active components. It reflects our commitment to preservation, quality, and long-term performance.

Do you offer free shipping?

Yes. We offer free U.S. shipping on orders over $75.

What is your return policy?

We accept returns within 14 days of delivery. Products must be returned in their original packaging. Return shipping costs are the responsibility of the customer. Please refer to our Shipping & Returns page for full details.

Where are your products made?

Lumne products are developed and packaged in the United States.

Do you ship internationally?

At this time, we ship within the United States only.